Refund policy
Return & Refund Policy
At G41L every piece is created with care and attention. We want you to feel completely satisfied with your purchase. Because art is deeply personal and one-of-a-kind, our return and refund policy is designed to balance fairness with the unique nature of our products.
Returns & Exchanges
All original, one-of-a-kind pieces are final sale and cannot be returned or exchanged once shipped.
Damaged or Defective Items
If your artwork arrives damaged or defective:
-
Please contact us within 7 days of delivery at abigail-lockett@outlook.com
-
Provide photographs of the damaged packaging and artwork so we can assess the issue.
-
Please return the piece back to us, once received, we will offer a full refund
Custom & Commissioned Work
All custom and commissioned pieces are final sale and non-refundable. A non-refundable deposit may be required before work begins.
Questions
If you have any questions about this policy or need assistance, please reach out to us at abigail-lockett@outlook.com